Times Ticking began in 1983 as a retail store and repair center for watches and clocks. We have expanded over the years to more retail stores and a separate repair center that accepts clocks from all over the world. We have personalized customer service, which we are very proud of, and feel that this is what sets us apart. We have an extremely high customer satisfaction rate and also a high return customer rate.
We know that your Waterbury clock is important to you and understand that the sentimental value more often than not outweighs the monetary value. Our expert clockmakers strive to make sure your clock can be worn for many years to come.
Not only can we take preemptive measures to keep your clock running for a long time, but we can restore clocks that have seen better days. We are willing to hunt for rare parts. We have done many repairs that others have given up on. No job is too big or too small and we can do any repair on any clock. Our repairs can be as simple as a tune up, pinion repair, or cleaning, and can be as complicated as a dial refinish, a case polish, mechanical cleaning and overhaul and even a complete restoration.
We have a simple process for mailing your clock to us, our estimates are free. Once your clock is received and has been examined, you will receive a phone call with the diagnosis and the cost of the repair.
On your approval, you will be asked to provide a credit card number. If you do not want your clock repaired at that time your clock will be returned to you. You are responsible to provide a credit card for costs related to shipping and handling back to you.
I found Times Ticking on the internet. The last time I had a watch repaired locally it cost more than the watch did new. I got it back just like new 2 weeks later and 2,000 miles away. HIGHLY recommended.
Times Ticking was prompt, inexpensive, and even phoned when they got my watch and told me in advance what it would cost to repair.
My parents own a Waterbury schoolhouse circa 1870’s that I had cleaned for their 60th anniversary. The job was done on time at the exact price quoted, I would trust no one else with my clocks. The staff was very friendly and communicated with me when the job was complete. Thanks for the great work!! I’ll be back for sure.
I recently had my watch repaired at Times Ticking. Nothing but great things to say about the service, professionalism, communication and quality. Highly recommend.
Total web transaction, found with a search engine for my seemingly rare Lopex III. Prompt replies, good price, swift shipping. More like a big e-tailer in response and fulfillment than a locally owned small business.
I had several issues with my Bulova mechanical watch, including running too fast. They not only fixed it, but it is better than when I bought it new. Amazing! And the only place I recommend for service.
Outstanding in every way. TT exceeded all of my expectations…and my old watch is working like new
⭐⭐⭐⭐⭐ Renee Menzes
How nice to do business with someone who has good customer services skills- offers an estimate, does what they say will do and does an excellent job.
⭐⭐⭐⭐⭐ Paul Pearson
My four year old watch finally lost power and I could find no one locally that would replace the battery. I queried the company site of the watch maker and they referred me to Times Ticking. I contacted them by phone and was given instructions to go to their site and fill out paperwork send the paperwork with the watch by mail to their facility in Utah. Upon reception at their facility a representative from Times Ticking called me to discuss the problem and recommend a solution and the cost of the fix.. They immediately commenced working on the watch and within a couple of days called me back to say their work was done and they were returning it to me by insured mail. The entire transaction was easy to complete and within in a week’s time had the watch back in use. Really great people to work with with excellent service at a very fair price. I highly recommend Times Ticking for great service and surpassing my expectations in every regard.
⭐⭐⭐⭐⭐ Brian Rudnicki
Very satisfied with my experience. My favorite watch is now back running and working perfectly. I was a little leary as we are in GA and they are not but they were very timely and easy to communicate with so it all worked out great.
⭐⭐⭐⭐⭐ Ellen Hymes
I was thrilled that they were able to repair and clean up a watch that I had inherited from my mother. It looks great and works great. The service was fast. The person who called me about the watch was very friendly and seemed grateful for my business. I would highly recommend them to anyone and will use them again if the need arises. So refreshing to receive such good customer service these days!
⭐⭐⭐⭐⭐ Peter K
I highly recommend Times Ticking for watch repair. Jesse & crew know their stuff and even take the time to talk with you. They communicate very friendly/professionally and most of all the prices are more than fair for such craftsmen skills! My opinion: They are like the American Restoration of watches.
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